Haefele Septic & Plumbing ("Haefele," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request service, communicate with us, or receive septic or plumbing services from us.

Business Information

Haefele Septic & Plumbing
25441 W Main Street, Barstow, CA 92311
Phone: (760) 553-5101
Email: paul.haefele9@gmail.com

Information We Collect

We may collect information you provide directly to us, including your name, phone number, email address, service address, property information, requested services, appointment information, photos, messages, estimates, invoices, payment information, and service history.

We may collect this information when you submit a service request, call or email us, communicate with us by text message, request an estimate, schedule service, make a payment, or otherwise interact with Haefele Septic & Plumbing.

How We Use Your Information

We may use the information we collect to respond to inquiries and service requests; prepare estimates and quotes; schedule and perform septic and plumbing services; communicate appointment, arrival, and service updates; send invoices and payment information; provide customer support; maintain property and service history; follow up regarding requested or completed work; maintain business records; improve our services; and comply with applicable legal obligations.

Online Service Requests

Our website uses an online service-request form provided through Jobber, a business management platform we use to help manage customer information, service requests, scheduling, communications, quotes, jobs, and invoices. Information you submit through this form may be processed through Jobber and made available to Haefele Septic & Plumbing for these business purposes.

Text Message Communications

If you provide your mobile phone number and consent to receive text messages, Haefele Septic & Plumbing may send you text messages related to your inquiry or service. These messages may include responses to inquiries, appointment confirmations and reminders, scheduling communications, technician or arrival updates, service updates, estimates, invoices, payment-related communications, follow-up messages, and customer support.

If you separately opt in to marketing text messages, we may also send occasional promotional or marketing communications.

Message frequency varies based on your interactions with us and the services you request. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at (760) 553-5101.

Consent to receive marketing text messages is not a condition of purchasing our services.

How We Share Information

We may share information with service providers that help us operate our business, such as customer-management and scheduling platforms, communications providers, payment processors, accounting providers, website providers, and other vendors that perform services on our behalf.

We may also disclose information when required by law, when reasonably necessary to protect our rights, customers, employees, or property, or in connection with a business transaction.

We do not sell or rent customer personal information. Mobile phone information and text-message opt-in or consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we maintain. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain customer, property, service, accounting, and communication records for as long as reasonably necessary to provide services, maintain service history, meet business and recordkeeping needs, resolve disputes, and comply with applicable legal obligations.

Your Choices and Rights

You may contact us to request that we correct or update information associated with you or to ask questions about information we maintain. Where applicable, you may also request access to or deletion of certain personal information, subject to legal, accounting, service-history, and other legitimate recordkeeping requirements.

You may opt out of text messages by replying STOP. You may also unsubscribe from optional marketing communications using the instructions provided in those communications.

Third-Party Services

Our website and business operations may use services provided by third parties. Those providers may process information on our behalf and may maintain their own privacy policies and security practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, the revised policy will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Haefele Septic & Plumbing
25441 W Main Street, Barstow, CA 92311
Phone: (760) 553-5101
Email: paul.haefele9@gmail.com